Frequently asked questions
Pricing, licences, troubleshooting and more.
Getting started
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Yes. Epic Pen Basic is free for everyone — teachers, students, schools and districts — including classroom use. Pro adds the text tool, shapes, whiteboard, fading ink and the highlighted cursor, with a 14-day free trial, and volume pricing is available for schools.
Epic Pen is a tool that allows you to draw or write on your screen without interacting with the software in the background. This means you can annotate over almost anything!
Yes. Epic Pen Basic is free for everyone, including commercial use at work. Pro adds the text tool, shapes, whiteboard, fading ink and the highlighted cursor, with a 14-day free trial.
Basic gives you the pen, highlighter, eraser, screenshot tool, hotkeys and 16 colours — free forever. Pro adds the text tool, shapes and arrows, the whiteboard and blackboard, fading ink, the highlighted cursor, and 24 colours plus a colour picker. Pro is also ad-free.
Epic Pen runs on Windows 11 and Windows 10. It works with a mouse, pen tablets, touchscreens and interactive panels, and supports multiple monitors.
There is no separate installer for Epic Pen Pro, all the additional tools and features are unlocked from within the free basic version available here.
You will be notified within the Epic Pen app if there is an update available, simply follow the link to update to the latest version.
Epic Pen supports all input devices. We recommend HUION brand graphics tablets as a pen input device that works well with Epic Pens features as well as being reasonably priced.
At this time, Epic Pen is only available on desktop for Windows users. There are no plans in the immediate future to bring it to mobile/tablet.
To uninstall Epic Pen on Windows, you can follow these steps:
- Close Epic Pen if it is currently open.
- Open the Control Panel on your computer.
- Click on "Programs and Features" or "Uninstall a program".
- Find Epic Pen in the list of installed programs.
- Click on Epic Pen and then click on "Uninstall" or "Remove".
- Follow the prompts to complete the uninstallation process.
Yes you can. To change the hot keys in Epic Pen, follow these steps:
- Open the menu in the Epic Pen toolbar.
- Click "Settings"
- In the settings window, scroll down to the "Hot keys" section.
- Click on the hot key combination you would like to change.
- Follow the displayed instructions to enter a new hot key combination.
Pricing & billing
Yes. Epic Pen Basic is free forever, for everyone — at home, at school and at work. There's no time limit and no watermark. Basic occasionally shows in-app promotions for Epic Pen Pro and other Tank Studios apps. Pro removes them and adds extra tools like text, shapes and the whiteboard, and you can try it free for 14 days.
One licence activates Pro on one Windows device, for every user of that device. You can move your licence to a different PC at any time from your Epic Pen account.
Your 14-day trial converts to the subscription you chose at checkout. If you cancel before the trial ends you won't be charged at all, and Pro keeps working until the trial finishes.
Yes. Cancel anytime from your Epic Pen account, in a couple of clicks. Pro keeps working until the end of your trial or the period you've paid for, and you won't be charged again.
Epic Pen Pro is available as a subscription so we can keep improving it. Basic is free forever.
Yes. When you cancel, Pro keeps working until the end of your trial or the period you've already paid for, and you won't be charged again. After that, Epic Pen switches back to the free Basic version.
Yes. We can work with purchase orders and invoices for team and organisation purchases. Request a quote with your device count and we'll take it from there.
When a 14-day trial ends, it converts to the subscription you chose at checkout unless it was cancelled first. If you didn't mean to continue, cancel from your Epic Pen account so you aren't charged again, then contact us from the email address on your account and we'll help.
Contact us from the email address on your account and tell us which subscription you'd like to keep. We'll cancel the duplicate and sort out the extra payment.
Prices are shown in your local currency where available. Any sales tax or VAT is calculated at checkout. Payments are processed by Paddle, our reseller, which also issues your invoices and receipts.
Licences & activation
Simply launch the free Basic Version and enter your code in the 'Activate Pro' submenu.
Log in to https://accounts.epicpen.com using your Epic Pen account details. Find your activation code and click "View Details". In the details view of the activation code, click "Reset Activation Code". You will now be able to use your activation code on the new device.
To activate Epic Pen Pro so that it is activated for all users on the same computer, you will need to activate it using the command line.
Please see "How can I activate Epic Pen from the command line?" in the FAQ for details.
Please check your spam folder. Otherwise please contact support.
If you have lost access to your Pro features, simply create/log on to your account to view your activation code. You must create/log in to your account using the email address that is associated with your license code. Once you have logged in, select Reset Activation Code to reset your code and navigate back to the Epic Pen app. Once there, input your code to activate Pro and resume access to your Pro features.
Create an Epic Pen account using the same email address you originally bought Pro with. Once you've logged in, your licence will appear on your account dashboard, where you can manage it like any other.
To activate Epic Pen from the command line, simply run the Epic Pen installer using the following command-line arguments:
EpicPenSetup.exe /ac=[your activation code here]
If you use a web proxy you'll need to add these arguments:
/proxyHost=[your proxy host here] /proxyPort=[your proxy port here]
You can also pass a /silent argument to run the installer silently, which you may find useful for deploying Epic Pen Pro on multiple devices at once. Consider the follow as an example:
EpicPenSetup.exe /silent /ac=[your activation code here] /proxyHost=[your proxy host here] /proxyPort=[your proxy port here]
Teams & schools
Yes. Schools, universities and businesses get volume pricing, silent deployment and central licence management, and we can work with purchase orders and invoices. Request a quote and tell us how many devices you need.
Yes. If your school or company can't use a card for a trial, request a quote and ask for an evaluation licence. We'll set one up so you can test Pro on your own devices before you buy.
Yes. Our VPAT accessibility conformance report can be downloaded from the footer of every page. If your review needs a security questionnaire or data privacy agreement completed, contact us with the details.
Yes. Epic Pen works on any display driven by a Windows PC, including interactive flat panels, smartboards and pen displays, with full touch, pen-pressure and multi-touch support on compatible hardware.
No. Your ink is drawn on your screen, so students see it on the classroom display automatically. In online lessons, share your entire screen and every mark comes through — students install nothing.
Yes. If you need Pro on every device across a campus, district or company, ask us about a site licence when you request a quote.
Epic Pen supports silent installation and command-line activation, so IT can roll it out to labs, classrooms and staff machines without touching each PC. Request a quote and we'll include the deployment guide.
Epic Pen ships as a digitally signed installer with no bundled third-party software, and it supports silent installation and command-line activation for managed rollouts. Pro licences are ad-free, so nothing pops up in front of a class or client. Ask us for anything else your IT or procurement review needs.
No. Epic Pen collects no student data — not in the app and not on this website. The app draws on the screen locally and doesn't see or store what's underneath.
Troubleshooting
If you are using screen sharing software or screen recording software such as OBS, Microsoft Teams or Zoom, you may find that Epic Pen ink does not always show up in the screen capture.
If you want to capture Epic Pen ink in this software you need to ensure you choose to record the entire screen. If you are looking to share a PowerPoint window over Zoom, for example, make sure you choose to share the screen that the PowerPoint window is on, and not only the PowerPoint window itself. This is because software like Zoom, Teams and OBS will see the Epic Pen ink and the PowerPoint window as different windows, and if you choose to share the PowerPoint window only, these programs will typically ignore the Epic Pen ink.
If for any reason Epic Pen isn't working please explain in detail exactly what's not working and contact us. Is it not launching? Is it crashing or unresponsive? Please provide as much information as you can and attach a screenshot where possible.
Some software will render on top of Epic Pen when in full-screen mode. If Epic Pen is not working, try your software or game in fullscreen windowed mode.
You can use the white and blackboard tools to place a blank screen behind your notes to save them on a clean page. This is a Pro license only feature.
You should be able to map Epic Pen hot keys to your Wacom stylus buttons by mapping them to the same keystroke as Epic Pen uses. If you are having difficulty mapping the keystroke in Wacom tablet properties you need to ensure Epic Pen is closed otherwise it will interfere with the mapping.
Epic Pen can sometime have trouble working with other applications running in fullscreen mode. Epic Pen works most reliably when running with other applications in windowed mode only. This is due to a limitation in how Epic Pen is allowed to work on Windows.
Trust & privacy
Yes. The Epic Pen installer is digitally signed, and Epic Pen contains no bundled third-party software.
Very little, and only with your consent. The Epic Pen app sends anonymous usage data only if you agree when you install it, and you can change that at any time in Epic Pen's settings. Website analytics runs on this website only if you accept it. If you buy Pro, we hold your account email and licence details. See our privacy policy for full details.